Exchange

For returns and exchanges, please e-mail a request over info@artofscent.com with an attached photo of the items you wish to return and we'll carefully deliberate your request and give feedback or process within 7 to 14 working days, depending on the reason for the request. Please bear in mind that all shipping charges back to us and again to you will be of your responsibility. Please make sure your items are returned new, unused and sealed. Art of Scent reserves the right to refuse return of any merchandise that does not meet the about return requirements in Art of Scent's sole discretion.

Cancellation

At Art of Scent, we are committed to providing the best experience for our customers.  We understand there may be instances where customers would need to cancel their order. This policy outlines the steps and guidelines to follow when requesting a cancellation. Please take a moment to review and understand the following terms and conditions before canceling an order:

You cannot cancel part of an order if you order contains more than one product and uses a free shipping voucher. Cancellation can only be made for all products in the order. Any vouchers, discounts, or promotions that was used on cancelled order cannot be activated or reused for any subsequent order

Your refund will be processed within 48 hours and will be credited to your account within 5 to 15 business days, depending on your payment method, bank and/or financial institution.

The refund amount will be the net amount paid (or store credit used) by you and will not include any voucher amount.

Art of Scent does not charge customers any cancellation fees. If your cancellation request is successful, a refund will be processed. In some cases, a cancellation can't be processed online. Please contact our customer service if your cancellation is declined.

Art of Scent will not be able to restore or reverse a cancellation once it has been completed.

Damaged Items

Please email a request over info@artofscent.com with attached photos of the damage/defective items. If the item for exchange is not available, then we will credit your account with store credits or give you a discount amount equivalent to the refund amount. Art of Scent reserves the right to refuse return of any merchandise that does not meet the about return requirements in Art of Scent's sole discretion

Incorrect or Incomplete Items

Incorrect or incomplete items can be returned within 7 working days after receiving the item. Art of Scent Inc. reserves the right to refuse return of any merchandise that does not meet the about return requirements in Art of Scent sole discretion. Once the returned item is deemed to have met the about return requirements, we will send an available replacement right away.